Refund policy

The customer has a right of withdrawal that he can exercise, without having to justify reasons, within fourteen (14) clear days from receipt of the products ordered.

When the fourteen (14) day period expires on a Saturday, Sunday or a public holiday, it is extended until the next working day.

To simplify the exercise of the right of withdrawal, Sakura asks customers to notify her by email. We do not trade. In case you wish to change the size, we invite you to place a new order.

The customer will also have the possibility of contacting customer service by e-mail: for any further information. p >

The products must be returned in perfect condition, complete (boxes, pouches, accessories, instructions, warranty ...) accompanied by the invoice, and a note of explanation recalling the customer's contact details (name , first name, address, telephone number), at the following address:

125 rue de 1'Université
75007 Paris

The customer must send Sakura a tracking number .

The shipping costs related to the return of the products remain the responsibility of the customer unless the product received is not compliant or has a manufacturing defect.

Any customs costs associated with returning a product from a foreign country are also the responsibility of the customer.

Sakura Paris strongly advises its customers to return products by Colissimo or Letter followed. The customer also has the possibility of choosing the carrier of his choice. On the other hand, the costs of return as well as the related risks are the responsibility of the customer. It is therefore recommended that they provide proof of this return, which assumes that the products are returned with parcel tracking , or by any other means giving a certain date.

The right of withdrawal - in addition to compliance with the deadlines and methods described in the previous points - is considered to be applied correctly if the following conditions are fully respected:

  1. We invite you to notify us by email of your return request with the order number and the name that was entered when ordering.

  2. The product must not have been worn, worn, modified, washed or damaged.

  3. Returned products must be sent to Sakura in one shipment. Sakura reserves the right not to accept items from the same order, returned and shipped at different times.

  4. The product must be returned in its original packaging.

Sakura Paris will reimburse you, in addition to the sums collected for the purchase of the products, the shipping costs for the delivery of the products purchased, only if the return of the products is due to a reason attributable to Sakura, for example if the products do not have the essential characteristics promised, have manufacturing defects or if there are errors in the delivery thereof. In the latter case, you can notify us by email or phone.

In the event that the terms and conditions for the exercise of the right of renunciation have not been respected, as above, you will not be entitled to a refund of the sums already paid to Sakura.You may however obtain, at your expense, your products in the state in which they were returned to Sakura. Otherwise, Sakura may retain the products, in addition to the sums already paid for their acquisition. p>

Regarding returns of personalized products: Article L121-20-2 of the Consumer Code provides that "the right of withdrawal cannot be exercised for contracts for the supply of goods made to specifications consumer or clearly personalized. "

These refunds will be made within 14 days of receipt of the products by us.


If the right of withdrawal is exercised by following the terms and conditions indicated above, Sakura will do what is necessary to reimburse any sums already collected for the purchase of the products within fourteen (14) days after receipt and checking the condition of the products.

In the event that there is no correspondence between the recipient of the products indicated in the order form and the one who made the payment of the sums due for the purchase, the reimbursement of the sum, in case exercise of the right of renunciation, will be carried out by Sakura, in all cases, towards the person who made the payment.

The refund will be made on the same medium as that used for the purchase of the products, either the customer's bank card or Paypal account.